The Water and Wastewater Authority of Wilson County offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
NOTE: American Express cards are not accepted for any form of automated payment. All other major cards are welcome!
Using the account number listed in the upper right corner of your billing statement, you can pay your bill online using your credit or debit card. Enter all the digits in your account number, including the decimal point. This is the fastest, most efficient manner of payment. There are no additional fees or costs for using our online payment services!
To make a one time payment with no registration click here:
Creating an account will allow you to view your consumption history, see your outstanding balance, set up automatic monthly payments on the day of your choice (AutoPay), pay by text and recieve email reminders when your bill is due. To create your account, or sign in to your existing account, click here:
Payment by Phone
Using the account number located at the upper right hand corner of your billing statement you can pay your bill over the telephone by calling 615.449.2951 option 1. Enter all the digits, excluding the decimal point, in your account number. There are no additional fees or charges for this service!
Payment By Mail
If paying by check or money order through the mail, please include your payment coupon(s) and mail to P.O. Box 5005. To avoid late fees, please mail your payment at least seven business days before the due date specified on your bill, as we are not responsible for delays in mail delivery.
Automatic Bank Draft
With this service, the amount of your monthly bill is automatically deducted from the bank account of your choice and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the Bank Draft Authorization Form located below and return it to our office, along with a voided check from your bank account.
Payment Drop-off Location
You may pay your bill in person at our office located at 680 Maddox Simpson Parkway in Lebanon. We only accept cash, checks and money orders at the office (no cards). Our drive-in is open during normal business hours. A deposit drop box is also located in the drive-in area for use after hours.
Payment Through Your Financial Institution's Online Bill Pay System
Many financial institutions offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Depending on the financial institution, they may or may not charge a fee for this service. These institutions produce a paper check and mail it to us on your behalf. Because these payments may take up to seven business days to be received and posted to your account, we recommend that you use another payment option such as our online payment portal (link above) or monthly bank draft. This will eliminate potential late fees or disconnection of service, as these transactions are posted to your account immediately in real time.
Water & Wastewater Authority of Wilson County
P.O. Box 5005
Lebanon, TN 37088